The reality is customers lie - not because they want to want to deceive you, but because they don't do a good… — Scott D. Anthony Copy Share Image
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service… — Bill Davidow Copy Share Image
I'm usually the sparkle in a closet full of conservative clothes. Either that or my customer has a closet full of my… — Betsey Johnson Copy Share Image
Corporate America cannot afford to remain silent or passive about the downward spiral we are undergoing. It cannot turn a blind eye… — Simon Mainwaring Copy Share Image
I'm starting to believe that part of the solution regarding the devices is that they have a role to play in engaging… — Gerry Lopez Copy Share Image
The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose. — Brian Tracy Copy Share Image
If you look after your staff, they'll look after your customers. It's that simple. — Richard Branson Copy Share Image
You can acquire some measure of knowledge from various research techniques, but nothing beats living, breathing, and feeling the same things your… — John Jantsch Copy Share Image
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita Copy Share Image
Having your own store is one of the most immediate ways to connect with the customer, to really get to know her… — Reed Krakoff Copy Share Image
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years… — Harvey Mackay Copy Share Image
Think about how you will start and where you will go. Get the head with logic and the heart with visuals or… — Scott D. Anthony Copy Share Image
Show (don't tell) your customers that you have good quality by actually delivering fresh coffee and tea. Intelligent people are active recipients… — Jerry Baldwin Copy Share Image
I think we would define the role for us in the future as helping customers in what we would call an energy-banking… — Debra L. Reed Copy Share Image
To the designer, great design is beautiful design. A significant amount of effort must be placed into making the product attractive. To… — Anonymous Copy Share Image
We know for sure that customers want to save money. Everybody wants a value. And we also know people want to save… — Doug McMillon Copy Share Image
If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share. — Michael J. Silverstein Copy Share Image
We opened a design center in the South of England last year as part of our strategy for being close to our… — David Milne Copy Share Image
The issue is not to ask your customers what they want today, but to try to imagine what the customer is going… — Jay S. Walker Copy Share Image
You're headed in the right direction when you realize the customer viewpoint is more important than the company viewpoint. It's more productive… — John Romero Copy Share Image
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the… — Jeff Bezos Copy Share Image
People are not good at expressing their frustration. The best way to listen to the customer is through metrics. — Chris Hughes Copy Share Image
This may seem simple, but you need to give customers what they want, not what you think they want. And, if you… — John Ilhan Copy Share Image
Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you… — Stephen Covey Copy Share Image
