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Customers Quotes by W. Edwards Deming

13 Customers quotes by W. Edwards Deming

All Customers quotes W. Edwards Deming’s page

Deming’s philosophy links quality directly to the way we serve the people who buy from us. In these thirteen brief statements you’ll see his timeless emphasis on continuous improvement for the customer.

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Profit in business comes from repeat customers

W. Edwards Deming

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We must satisfy our customers.

W. Edwards Deming

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The job can't be finished only improved to please the customer.

W. Edwards Deming

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The customer is the most important part of the production line.

W. Edwards Deming

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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

W. Edwards Deming

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No one can measure the loss of business that may arise from a defective item that goes out to a customer.

W. Edwards Deming

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Everyone is a customer for somebody, or a supplier to somebody.

W. Edwards Deming

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The customer invents nothing. New products and new services come from the producer.

W. Edwards Deming

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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and…

W. Edwards Deming

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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over…

W. Edwards Deming

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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W. Edwards Deming

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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that…

W. Edwards Deming

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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product…

W. Edwards Deming

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More by W. Edwards Deming

Absence of defects does not necessarily build business... Something more is required.

W. Edwards Deming

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In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

W. Edwards Deming

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We are here to make another world.

W. Edwards Deming

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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

W. Edwards Deming

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Innovation comes from the producer - not from the customer.

W. Edwards Deming

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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

W. Edwards Deming

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A leader is a coach, not a judge.

W. Edwards Deming

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It does not happen all at once. There is no instant pudding.

W. Edwards Deming

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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

W. Edwards Deming

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We know what we told him, but we don't know what he heard.

W. Edwards Deming

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Rational behavior requires theory. Reactive behavior requires only reflex action.

W. Edwards Deming

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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance…

W. Edwards Deming

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