The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming Copy Share Image
You cannot inspect quality into the product; it is already there. — W. Edwards Deming Copy Share Image
The main difference between service and manufacturing is the service department doesn't know that they have a product. — W. Edwards Deming Copy Share Image
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one… — W. Edwards Deming Copy Share Image
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product… — W. Edwards Deming Copy Share Image
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and… — W. Edwards Deming Copy Share Image
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and… — W. Edwards Deming Copy Share Image
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come… — W. Edwards Deming Copy Share Image
Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to… — W. Edwards Deming Copy Share Image
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product… — W. Edwards Deming Copy Share Image
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S.… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
![“The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.” quote by W. Edwards Deming](https://sms4smile.com/quotes/img-quotes/67f/w-edwards-deming-1337_design_the-source-of-innovation-is-freedom-all_2662640.jpg)
