'Quality' means what will sell and do a customer some good - at least try to. — W. Edwards Deming Copy Share Image
You cannot inspect quality into the product; it is already there. — W. Edwards Deming Copy Share Image
The result of long-term relationships is better and better quality, and lower and lower costs. — W. Edwards Deming Copy Share Image
Quality comes not from inspection, but from improvement of the production process. — W. Edwards Deming Copy Share Image
Mere allocation of huge sums of money for quality will not bring quality. — W. Edwards Deming Copy Share Image
Understanding variation is the key to success in quality and business. — W. Edwards Deming Copy Share Image
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming Copy Share Image
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the… — W. Edwards Deming Copy Share Image
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. — W. Edwards Deming Copy Share Image
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. — W. Edwards Deming Copy Share Image
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should… — W. Edwards Deming Copy Share Image
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system… — W. Edwards Deming Copy Share Image
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not… — W. Edwards Deming Copy Share Image
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is… — W. Edwards Deming Copy Share Image
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product… — W. Edwards Deming Copy Share Image
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that… — W. Edwards Deming Copy Share Image
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create… — W. Edwards Deming Copy Share Image
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S.… — W. Edwards Deming Copy Share Image
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously… — W. Edwards Deming Copy Share Image
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for… — W. Edwards Deming Copy Share Image
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't… — W. Edwards Deming Copy Share Image
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
![“He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.” quote by W. Edwards Deming](https://sms4smile.com/quotes/img-quotes/384/w-edwards-deming-1337_able_he-that-expects-to-quantify-in-dollars-t_2353677.jpg)
