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Customer Quote by W. Edwards Deming

“The job can't be finished only improved to please the customer.” quote by W. Edwards Deming
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“The job can't be finished only improved to please the customer.”

W. Edwards Deming

About This Quote

Source Book: Out of the Crisis by W. Edwards Deming, 1982

Quality work must be continuously improved, not just finished to satisfy customers.

In simple terms: Never stop improving for customers.

Key Takeaway

Prioritize ongoing improvement.

Themes

quality continuous improvement customer focus

Mood

determined professional

Type

pragmatic inspirational

When to use this quote

  • product development
  • service delivery
  • manufacturing
  • software engineering

Key Concepts

total quality management process optimization

Questions to Reflect On

  • How can you balance perfection with timely delivery?
  • What metrics guide your improvement cycles?
A Different Perspective

Improvement alone may not meet all customer expectations.

3.0 out of 5 (7 ratings)

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