Customer Quote by W. Edwards Deming
“The job can't be finished only improved to please the customer.”
About This Quote
Source Book: Out of the Crisis by W. Edwards Deming, 1982
Quality work must be continuously improved, not just finished to satisfy customers.
In simple terms: Never stop improving for customers.
Prioritize ongoing improvement.
Themes
Mood
Type
When to use this quote
- product development
- service delivery
- manufacturing
- software engineering
Key Concepts
Questions to Reflect On
- How can you balance perfection with timely delivery?
- What metrics guide your improvement cycles?
Improvement alone may not meet all customer expectations.