Buying Quote by Marc Ostrofsky

Use your CRM to retain customers.

— Jeffrey Gitomer

Management has to provide the coordinating mechanism between what the supplier provides and what the user needs in not-good-enough situations where product architecture is…

— Clayton Christensen

Treat your customers like lifetime partners.

— Michael LeBoeuf

Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest…

— Brian Solis

Customer relationships are defined by customers.

— Jim Sterne

“There are too many salespeople who are more proficient at entering tasks into Salesforce.com than they are at executing the basics, like telephoning a…

— Mike Weinberg

Take information technology. We have winners implementing CRM (customer relationship management systems) and losers implementing CRM. What mattered in technology is that the technology…

— Tahl Raz

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will…

— Anand Mahindra

We want a direct relationship with our customers. To build a business and sell products to them.

— Tim Sweeney

Investing in management means building communication systems, business processes, feedback, and routines that let you scale the business and team as efficiently as possible.

— Fred Wilson

Through their own actions, customers can hold companies responsible to higher standards of social responsibility. Through collective action, they can leverage their dollars to…

— Simon Mainwaring

Companies like GE and Procter & Gamble have been in business for a long time. Over decades or a century you're bound to figure…

— Barry Diller