Business Quote by Brian Solis

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only…

— W. Edwards Deming

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful…

— Tahl Raz

There has been a fundamental paradigm shift. Today's customer expectations are: If i can imagine it, it simply has to be there; if not,…

— Kim Williams

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development…

— Richard Branson

As the Internet has sped up the consumer experience, customer expectations are higher.

— Greg Gianforte

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and…

— Richard Branson

“Harvard economist Theodore Levitt was the first authority to write about what he called the total product.2 A total product has four dimensions that…

— Brian de Haaff

Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.

— Steve Easterbrook

The first step in exceeding your customer's expectations is to know those expectations.

— Roy H. Williams

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are…

— Oscar Munoz

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very…

— Jeff Bezos

Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.

— Mary Dillon