I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Commitment Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always… — Oscar Munoz Dignity Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but… — Oscar Munoz Common sense Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor… — Oscar Munoz Ability to succeed Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Anything Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Average Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you… — Oscar Munoz Investing Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Communication Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control… — Oscar Munoz Air traffic control Copy Share Image
United's 2015 earnings were one of the best in the company's history. — Oscar Munoz Best Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Circumstances Copy Share Image
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their… — Oscar Munoz Allow Copy Share Image
At United, I will dedicate myself to making our airline flyer-friendly. — Oscar Munoz Airline Copy Share Image
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Anywhere Copy Share Image
At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Believe Copy Share Image
I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group… — Oscar Munoz Customers Copy Share Image
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires.… — Oscar Munoz Business Copy Share Image
We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made… — Oscar Munoz Business Copy Share Image
When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. — Oscar Munoz Lebron james Copy Share Image
I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well.… — Oscar Munoz Effort Copy Share Image
We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating,… — Oscar Munoz Flexible Copy Share Image
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be… — Oscar Munoz Adapted Copy Share Image
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. — Oscar Munoz Complicated Copy Share Image
We are market based and have to differentiate our product in many ways; pricing isn't the only one. — Oscar Munoz Investing Copy Share Image
