We have to realize we have millions of human beings traveling on our equipment. — Oscar Munoz Equipment Copy Share Image
United's 2015 earnings were one of the best in the company's history. — Oscar Munoz Best Copy Share Image
I am thrilled to return full time to a job and the employees I love. — Oscar Munoz Employees Copy Share Image
Simply put, we haven't lived up to your expectations... That's going to change. — Oscar Munoz Change Copy Share Image
At United, I will dedicate myself to making our airline flyer-friendly. — Oscar Munoz Airline Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Circumstances Copy Share Image
Everyone has images in their mind of what to expect from different groups. — Oscar Munoz Alike Copy Share Image
We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid,… — Oscar Munoz Going Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Average Copy Share Image
When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. — Oscar Munoz Football Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always… — Oscar Munoz Dignity Copy Share Image
The level of improvement has been great across the industry, and we have improved along with everyone. — Oscar Munoz Everyone Copy Share Image
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their… — Oscar Munoz Allow Copy Share Image
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Anywhere Copy Share Image
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be… — Oscar Munoz Adapted Copy Share Image
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires.… — Oscar Munoz Business Copy Share Image
Our progress isn't just limited to the operation. Financially, we have been performing well. United's 2015 earnings were one of the best… — Oscar Munoz Balance Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor… — Oscar Munoz Ability to succeed Copy Share Image
I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well.… — Oscar Munoz Effort Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you… — Oscar Munoz Bargaining Copy Share Image
Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the… — Oscar Munoz Food Copy Share Image
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.… — Oscar Munoz Apologize Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but… — Oscar Munoz Common sense Copy Share Image
At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Believe Copy Share Image
Somewhere in the mix, we forgot the very critical people who deliver the service. — Oscar Munoz Forgot Copy Share Image
You forget sometimes that the people you're carrying are human. — Oscar Munoz Forget Copy Share Image
It's the human approach to customers that I want to bring back. — Oscar Munoz Approach Copy Share Image
I think we need to communicate more effectively how we treat you with respect and dignity as a customer. — Oscar Munoz Dignity Copy Share Image
We are market based and have to differentiate our product in many ways; pricing isn't the only one. — Oscar Munoz Customer Copy Share Image
It's a new era with regard to social media. It's just something that we have to adapt to and accept. — Oscar Munoz Accept Copy Share Image
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. — Oscar Munoz Complicated Copy Share Image
The airline industry has been closely watching, monitoring, exactly what the rail industry has done. — Oscar Munoz Airline industry Copy Share Image
As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did… — Oscar Munoz Ceo Copy Share Image
We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made… — Oscar Munoz Business Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Anything Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Communication Copy Share Image
