Allow Quote by Oscar Munoz
“We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.”
About This Quote
Source Speech: Public remarks, 2021, null
Leaders must equip staff with clear guidelines so common sense can be applied effectively.
In simple terms: Provide clear procedures for staff to use common sense.
Key Takeaway
Give staff proper procedures.
Themes
leadership
communication
process design
Mood
concerned
determined
Type
advisory
practical
When to use this quote
- customer service
- manufacturing floor
- project teams
- emergency response
Key Concepts
organizational behavior
decision making
Questions to Reflect On
- How can you balance guidelines with autonomy?
- What procedures are most needed on the front line?
A Different Perspective
Without clear procedures, staff may act inconsistently or hesitantly.
