At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Copy Share Image
It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We… — Oscar Munoz Copy Share Image
Somewhere in the mix, we forgot the very critical people who deliver the service. — Oscar Munoz Copy Share Image
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with… — Oscar Munoz Copy Share Image
It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and… — Oscar Munoz Copy Share Image
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars… — Oscar Munoz Copy Share Image
I think one of the things that, at least, I found out over - and many have in the industry - is… — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
