Claim Quote by Oscar Munoz

We’re in the Customer Service business—we just happen to provide airline transportation.

— Colleen Barrett

“Service standards create the standard of expectation that you and all team members follow when interacting with customers.”

— Amber Hurdle

“Customer service tends to be bad on budget airlines.”

— Steven Magee

We want to serve the customer as they want to be served.

— Judith McKenna

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service…

— Oscar Munoz

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers…

— Herb Kelleher

“Customer service has everything to do with consistency, systems, training, and the habits you and your team create.”

— Amber Hurdle

“Budget airlines often have serious customer service problems, overbooking of flights, rescheduling of passengers, lying about passenger refunds, delays and reliability issues.”

— Steven Magee

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…

— Jim Bush

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

— Herb Kelleher

Everyone is a customer for somebody, or a supplier to somebody.

— W. Edwards Deming

To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting…

— Oscar Munoz