Claim Quote by Oscar Munoz
“We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.”
About This Quote
Source Corporate Statement: United Airlines, 2022
The company promises to lead the industry in service quality throughout the entire travel journey.
In simple terms: United aims to be the best in airline service from booking to baggage claim.
Key Takeaway
Focus on consistent, high‑quality service at every touchpoint.
Themes
customer service
industry leadership
quality assurance
Mood
optimistic
determined
professional
Type
mission statement
marketing
vision
When to use this quote
- booking process
- in‑flight service
- baggage handling
- customer support
- post‑flight follow‑up
Key Concepts
brand promise
service excellence
customer experience
Questions to Reflect On
- How can airlines measure service quality at each stage?
- What incentives drive staff to uphold high standards?
A Different Perspective
Maintaining uniform excellence across all stages is challenging and costly.
