“The police ultimately pay the price for poor customer service when citizens become fearful of them.” — Steven Magee Copy Share Image
To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer… — Matt Mickiewicz Copy Share Image
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more… — Stewart Butterfield Copy Share Image
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word… — Tony Hsieh Copy Share Image
“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!” — Steven Magee Copy Share Image
Customer-centricity should be about delivering value for customers that will eventually create value for the company. — Robert G. Thompson Copy Share Image
Alright look, our policy is, if for any reason you're not completely satisfied, I hate you. — Goodmanb Copy Share Image
“Customer service is greatly impacted by whether or not employees enjoy working with each other. Its important that employees enjoy working with… — Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth Copy Share Image
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey Mackay Copy Share Image
Most customer service people are great. It's that one customer service person from hell that drives me crazy! — Jon Jones Copy Share Image
Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided.… — James Murdoch Copy Share Image
“When people ask me that question that everyone asks: "What do you do?" I'd say, "I'm in customer service," which was true.… — Gillian Flynn Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer Copy Share Image
“When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to… — Susan C. Young Copy Share Image
One of the biggest things that I've tried to wrap my head around in this work is this concept I call, 'customer… — Andy Kim Copy Share Image
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a… — Tony Hsieh Copy Share Image
Of course, constructive conversations are part of customer service. So is action. — Jon Husted Copy Share Image
Thinking there had to be a better way was a brilliant stroke of serendipity — Lorii Myers Copy Share Image
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time… — Susan Ward Copy Share Image
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than… — Anonymous Copy Share Image
Always do what is best for your customer...if the business doesn't agree...start looking for a new place to provide excellent customer service. — Anonymous Copy Share Image
As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service… — Stuart Rose Copy Share Image
In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be… — Brian Tracy Copy Share Image
This customer service person doesn't understand that this bill was paid and I am not going to pay it again. — Jon Jones Copy Share Image
