The boss thinks their team exists to serve them. The leader thinks they exist to serve their team. — Alexander Den Heijer Copy Share Image
Dear Customer Service: First of all, you should know that Im typing this with my middle finger. — Anonymous Copy Share Image
The customer service representative hung up on me when I asked to talk to a supervisor. — Jon Jones Copy Share Image
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III Copy Share Image
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.” — Marilyn Suttle Copy Share Image
“You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.” — Amber Hurdle Copy Share Image
“If your culture is how you do business internally, your brand is what people believe about you externally.” — Amber Hurdle Copy Share Image
A complaint is a unique opportunity to strengthen the relationship with the client. — Kevin Kelly Copy Share Image
“It would be nice if ALL police officers would engage in excellent customer service with ALL members of the public they interact… — Steven Magee Copy Share Image
“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes,… — Susan C. Young Copy Share Image
To your enemy -- forgiveness, To your opponent --.tolerance. To a friend -- your heart. To a customer -- service. To all… — Anonymous Copy Share Image
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time… — Susan Ward Copy Share Image
“It is more useful to think in terms of themes that pervade many activities, such as low cost, a particular notion of… — Michael E. Porter Copy Share Image
Poor businesses worry about their competitors. Good businesses worry about their customers. Great businesses worry about their employees. — Alexander Den Heijer Copy Share Image
“I have always believed that the way you treat your employees is the way they will treat your customers, and that people… — Anonymous Copy Share Image
I can't believe there isn't just a link to reset security questions for your Apple IDcustomer service couldn't even do it for… — Justine Ezarik Copy Share Image
“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is… — Howard Tayler Copy Share Image
“Customer service is greatly impacted by whether or not employees enjoy working with each other. Its important that employees enjoy working with… — Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth Copy Share Image
“If you're a company, my advice is to remember that you can't have it both ways. You can’t treat your customers like… — Dan Ariely Copy Share Image
“Of all the agencies that think they are above the law, people point at those accused of SA. Nah, it’s the housing… — Niedria Kenny Copy Share Image
One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more… — Daniel Lyons Copy Share Image
Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to… — Mariam Naficy Copy Share Image
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the… — Richard Branson Copy Share Image
“In the early 1990s, Target adopted some of Walt Disney’s staff training and customer service initiatives. It has since developed a variety… — Laura Rowley Copy Share Image
“Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the… — Larry Winget Copy Share Image
“I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only… — Susan C. Young Copy Share Image
“Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and… — Seth Godin Copy Share Image
“The CIO is that one leader who can see everything that is happening within the organization," says Victor Fetter, CIO of LPL… — Martha Heller Copy Share Image
“Coaching is the only thing where the more someone else practices, the better you get. That’s my kind of hard work. People… — Jarod Kintz Copy Share Image
“The behavior of businesses that I have already talked about — as well as well-publicized customer service fiascos (like Costco’s transition to… — Brian de Haaff Copy Share Image
“You know those people who go to work and they’re completely satisfied with their lives? The ones who feel a sense of… — Adrianne Brooks Copy Share Image
“The code-of-ethics playlist: o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy. o Pride yourself in the diversity… — Lorii Myers Copy Share Image
