Skip to content

Customer Quote by Ken Blanchard

“Customer service is not a department, it's everyone's job.” quote by Ken Blanchard
Download Open image
“Customer service is not a department, it's everyone's job.”

Ken Blanchard

About This Quote

Source Book: The One Minute Manager, 1982

Customer service is a collective responsibility, not confined to a single department.

In simple terms: Everyone should serve customers.

Key Takeaway

Make service a shared duty.

Themes

service teamwork responsibility

Mood

professional determined

Type

leadership motivational

When to use this quote

  • retail
  • hospitality
  • call centers
  • online support

Key Concepts

customer focus organizational culture

Questions to Reflect On

  • How can you empower all staff?
  • What systems ensure consistent service?
A Different Perspective

Shared responsibility can blur accountability.

4.7 out of 5 (8 ratings)

More by Ken Blanchard

Explore all 140 Ken Blanchard quotes

More Customer quotes

Browse all 9,257 Customer quotes