Customer Quote by Ken Blanchard
“Customer service is not a department, it's everyone's job.”
About This Quote
Source Book: The One Minute Manager, 1982
Customer service is a collective responsibility, not confined to a single department.
In simple terms: Everyone should serve customers.
Make service a shared duty.
Themes
Mood
Type
When to use this quote
- retail
- hospitality
- call centers
- online support
Key Concepts
Questions to Reflect On
- How can you empower all staff?
- What systems ensure consistent service?
Shared responsibility can blur accountability.