Highly engaged employees make the customer experience. Disengaged employees break it. — Timothy R. Clark Copy Share Image
Typical pay increases are not enough to motivate employees, but they are enough to irritate them. … Even when companies create seemingly… — Jeffrey Pfeffer Copy Share Image
Revolve your world around the customer and more customers will revolve around you. — Heather Williams Copy Share Image
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things… — Zig Ziglar Copy Share Image
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. — Don Porter Copy Share Image
Employees who are controlled cannot respond caringly, you need superior knowledge and real leadership, not management. Because of this we specifically developed… — Horst Schulze Copy Share Image
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. — Mahatma Gandhi Copy Share Image
It's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last — Phil Harding Copy Share Image
Always treat your employees exactly as you want them to treat your best customers. — Stephen Covey Copy Share Image
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity. — Leon Gorman Copy Share Image
The complaining customer represents a huge opportunity for more business. — Zig Ziglar Copy Share Image
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra Copy Share Image
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch Copy Share Image
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how… — Jack Welch Copy Share Image
Money is not the only thing that motivates employees. It's about making them happy. — Barbara Corcoran Copy Share Image
