If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh Copy Share Image
Reason alone is insufficient to make us enthusiastic in any matter. — Francois de La Rochefoucauld Copy Share Image
For individuals, character is destiny. For organizations, culture is destiny. — Tony Hsieh Copy Share Image
“We’re in business to grow, but joy is the currency we trade in daily.” — Janna Cachola Copy Share Image
Always trust people and they may let you down. Always distrust people and you have let them down. — Ron Kaufman Copy Share Image
May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness… — Thomas Jefferson Copy Share Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try… — Napoleon Hill Copy Share Image
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention… — Thomas Friedman Copy Share Image
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will… — Ron Kaufman Copy Share Image
The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for… — Debbi Fields Copy Share Image
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
