Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness… — Thomas Jefferson Copy Share Image
The easier it is to do something, the harder it is to change the way you do it. — Steve Wozniak Copy Share Image
If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
The true measure of what you put in, is what's received on the other end. — Ron Kaufman Copy Share Image
Service is the rent we pay for the privilege of living on this earth. — Nathan Eldon Tanner Copy Share Image
For individuals, character is destiny. For organizations, culture is destiny. — Tony Hsieh Copy Share Image
