Culture Quote by Ron Kaufman
“Developing great employees attracts great customers.”
About This Quote
Source Book: "Uplifting Service" by Ron Kaufman, 2005
Investing in employee development creates better service, which attracts quality customers.
In simple terms: Good employees bring good customers.
Develop staff to grow business.
Themes
Mood
Type
When to use this quote
- training programs
- performance reviews
- customer feedback loops
- team building
Key Concepts
Questions to Reflect On
- What training yields the best customer impact?
- How to measure employee growth?
Development costs can be high and ROI uncertain.