Are people being the least you expect of them, or the best they expect themselves to be? — Ron Kaufman Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
“Half of the future is buried in the past. That was the prevailing Service culture.” — Mick Herron Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Copy Share Image
If one of our customers comes into the store without a smile, I'll give them one of mine. — Sam Walton Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Copy Share Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both. — Ron Kaufman Copy Share Image
