Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying? — Ron Kaufman Copy Share Image
The only way to know how customers see your business is to look at it through their eyes — Daniel R. Scoggin Copy Share Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman Copy Share Image
The most effective way to achieve right relations with any living thing is to look for the best in it, and then… — J. Boone Copy Share Image
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be… — Jerry Fritz Copy Share Image
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way… — Ron Kaufman Copy Share Image
The bottom line is a by-product of taking care of your main product - your customers. — Ron Kaufman Copy Share Image
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra Copy Share Image
The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
Are people being the least you expect of them, or the best they expect themselves to be? — Ron Kaufman Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll… — J. W. "Bill" Marriott, Jr Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back. — Leon Leonwood Bean Copy Share Image