The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman Copy Share Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman Copy Share Image
Reason alone is insufficient to make us enthusiastic in any matter. — Francois de La Rochefoucauld Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention… — Thomas Friedman Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try… — Napoleon Hill Copy Share Image
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did… — Gary L. Tooker Copy Share Image
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying? — Ron Kaufman Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
The most effective way to achieve right relations with any living thing is to look for the best in it, and then… — J. Boone Copy Share Image
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh Copy Share Image
If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
Service is the rent we pay for the privilege of living on this earth. — Nathan Eldon Tanner Copy Share Image
Testimonials describe what has been, and are a promise of what is to come. — Ron Kaufman Copy Share Image
Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman Copy Share Image
Be the exception to the rule. It's the surest way to become exceptional. — Ron Kaufman Copy Share Image
The first step to delighting your customers is being there when they need you. — Ron Kaufman Copy Share Image
If you were a customer, would you come back to buy your products or services? — Ron Kaufman Copy Share Image
The true measure of what you put in, is what's received on the other end. — Ron Kaufman Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
The only way to know how customers see your business is to look at it through their eyes — Daniel R. Scoggin Copy Share Image
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? — Ron Kaufman Copy Share Image
If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman Copy Share Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. — Ron Kaufman Copy Share Image
