Service culture Quotes by Phil Crosby

You don't have to be noisy to be effective.

— Phil Crosby

We must define quality as conformance to specifications if we are to manage it.

— Phil Crosby

Selecting the right person for the right job is the largest part of coaching.

— Phil Crosby

Slowness to change usually means fear of the new.

— Phil Crosby

Quality means conformance to requirements, not elegance.

— Phil Crosby

Successful people breed success.

— Phil Crosby

Being convinced one knows the whole story is the surest way to fail.

— Phil Crosby

Change should be a friend. It should happen by plan, not by accident.

— Phil Crosby

The cost of quality is the expense of doing things wrong.

— Phil Crosby

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;…

— Phil Crosby

It isn't what you find, it's what you do about what you find.

— Phil Crosby

Improving quality requires a culture change, not just a new diet.

— Phil Crosby