We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of… — Phil Crosby Copy Share Image
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money. — Phil Crosby Copy Share Image
Quality management is needed because nothing is simple anymore, if indeed it ever was. — Phil Crosby Copy Share Image
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard… — Phil Crosby Copy Share Image
We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Selecting the right person for the right job is the largest part of coaching. — Phil Crosby Copy Share Image
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;… — Phil Crosby Copy Share Image
