Controlled Quote by Phil Crosby
“Quality has to be caused, not controlled.”
About This Quote
Source Book: Quality Is Free, 1979
Quality must be created, not merely managed.
In simple terms: Quality is produced, not controlled.
Key Takeaway
Create processes that generate quality.
Themes
quality
process
creation
Mood
practical
strategic
Type
business
inspirational
When to use this quote
- manufacturing
- software development
- service delivery
- product design
Key Concepts
Operations management
continuous improvement
Questions to Reflect On
- How do you embed quality into workflows?
- What prevents quality from being controlled?
A Different Perspective
Creating quality requires resources and commitment.
