Cost Quote by Phil Crosby
“The cost of quality is the expense of doing things wrong.”
About This Quote
Source Book: Quality is Free by Phil Crosby, 1979
Quality costs arise from fixing mistakes rather than preventing them.
In simple terms: Mistakes cost more than prevention.
Invest in prevention, not rework.
Themes
Mood
Type
When to use this quote
- manufacturing
- software development
- project management
- healthcare
Key Concepts
Questions to Reflect On
- How can you identify hidden rework costs?
- What preventive measures could reduce errors?
Prevention still requires upfront investment and cultural change.