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Cost Quote by Phil Crosby

“The cost of quality is the expense of doing things wrong.” quote by Phil Crosby
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“The cost of quality is the expense of doing things wrong.”

Phil Crosby

About This Quote

Source Book: Quality is Free by Phil Crosby, 1979

Quality costs arise from fixing mistakes rather than preventing them.

In simple terms: Mistakes cost more than prevention.

Key Takeaway

Invest in prevention, not rework.

Themes

quality cost prevention efficiency

Mood

pragmatic analytical

Type

business process

When to use this quote

  • manufacturing
  • software development
  • project management
  • healthcare

Key Concepts

lean management continuous improvement

Questions to Reflect On

  • How can you identify hidden rework costs?
  • What preventive measures could reduce errors?
A Different Perspective

Prevention still requires upfront investment and cultural change.

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