Excellence Quote by Phil Crosby
“We must define quality as conformance to specifications if we are to manage it.”
About This Quote
Source Book: Quality Is Free, Philip B. Crosby, 1979
Quality must be defined by meeting explicit specifications to be effectively managed.
In simple terms: Define quality by specs to manage it.
Key Takeaway
Set clear specs, measure compliance.
Themes
quality
management
specifications
control
Mood
analytical
pragmatic
Type
business
instructional
When to use this quote
- manufacturing
- software development
- project management
- service delivery
Key Concepts
Total Quality Management
process control
Questions to Reflect On
- How do you balance strict specs with creative flexibility?
- What happens when specs are unclear?
A Different Perspective
Specs may be too rigid, stifling innovation.
