We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to… — Ed Robertson Copy Share Image
“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is… — Penelope Przekop Copy Share Image
“The most important thing is that you need to define the quality as leadership and quality as management.” — Pearl Zhu Copy Share Image
