If you don't know what the defect level is, how do you know when to get mad? — Phil Crosby Copy Share Image
If we deliver on time, but the product has defects, we have not delivered on time. — Phil Crosby Copy Share Image
We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Selecting the right person for the right job is the largest part of coaching. — Phil Crosby Copy Share Image
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;… — Phil Crosby Copy Share Image
