Tony Hsieh

Things are never as bad or as good as they seem.

— Tony Hsieh

After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we…

— Tony Hsieh

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word…

— Tony Hsieh

If I was going to go into an office I wanted it to be with people I would choose to be around…

— Tony Hsieh

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that…

— Tony Hsieh

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

— Tony Hsieh

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a…

— Tony Hsieh

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

— Tony Hsieh

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on…

— Tony Hsieh

Problems are just mile markers. Each one we pass means we've gotten better.

— Tony Hsieh

I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece…

— Tony Hsieh

“that your business can avoid making some of the same ones.   7. You want to figure out the right balance of profits,…

— Tony Hsieh

Inspire other communities and cities to reinvent themselves.

— Tony Hsieh

Learn by doing. Theory is nice, but nothing replaces actual experience.

— Tony Hsieh

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

— Tony Hsieh

You've gotta love the game. To become really good, you need to live it and sleep it.

— Tony Hsieh

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't…

— Tony Hsieh

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our…

— Tony Hsieh

Zappos is a customer service company that just happens to sell shoes.

— Tony Hsieh

A great brand is a story that never stops unfolding.

— Tony Hsieh

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part…

— Tony Hsieh

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and…

— Tony Hsieh

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

— Tony Hsieh

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

— Tony Hsieh

Our society in general has is more money equals more happiness and all the research has shown that that's true up to…

— Tony Hsieh