Agents Quote by Tony Hsieh

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has…

— Tony Hsieh

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

— Tony Hsieh

“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be…

— Zeynep Ton

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech…

— Alex Berenson

Telephone companies sell us voice plans because they know we're not going to use them. We're hiding from each other. People say that calls…

— Sherry Turkle

What we are doing is taking advantage of the broadband Internet to provide basically unlimited free calls to anyone at a higher voice quality…

— Niklas Zennstrom

Sometimes you have to distance yourself from all the folks that only calls when they need something.

— Anonymous

I have a daily call thats 2.5 hrs with the entire team: from materials, sourcing, manufacturing, design, sensor, firmware... mechanical engineering - all together and they…

— Hosain Rahman

The average smartphone user checks his or her device every six and a half minutes.

— Arianna Huffington

In this age of instant communication, the phone battery life seems to take centre stage. Spare a thought for your own life and after…

— Mufti Ismail Menk

This is a different - a different era, a different war, Stretch. So what we're - people are changing phone numbers and phone calls,…

— George W. Bush

The telephone is a 100-year-old technology. It's time for a change. Charging for phone calls is something you did last century.

— Niklas Zennstrom