Don't play games that you don't understand, even if you see lots of other people making money from them. — Tony Hsieh Copy Share Image
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce." — Tony Hsieh Copy Share Image
I think the most important thing is just if you hire people whose personal values match the corporate core values - and… — Tony Hsieh Copy Share Image
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what… — Tony Hsieh Copy Share Image
Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a… — Tony Hsieh Copy Share Image
If I was going to go into an office I wanted it to be with people I would choose to be around… — Tony Hsieh Copy Share Image
I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece… — Tony Hsieh Copy Share Image
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on… — Tony Hsieh Copy Share Image
I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy… — Tony Hsieh Copy Share Image
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments. — Tony Hsieh Copy Share Image
A lot of people realize "I don't have to work in this job that I'm miserable at every year, or every day,… — Tony Hsieh Copy Share Image
After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually… — Tony Hsieh Copy Share Image
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.… — Tony Hsieh Copy Share Image
If I was going to go into an office I wanted it to be with people I would choose to be around even if… — Tony Hsieh Copy Share Image
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able… — Tony Hsieh Copy Share Image
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. — Tony Hsieh Copy Share Image
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term… — Tony Hsieh Copy Share Image
Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there. — Tony Hsieh Copy Share Image
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines,… — Tony Hsieh Copy Share Image
Problems are just mile markers. Each one we pass means we've gotten better. — Tony Hsieh Copy Share Image
I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves… — Tony Hsieh Copy Share Image
“that your business can avoid making some of the same ones. 7. You want to figure out the right balance of profits, passion, and… — Tony Hsieh Copy Share Image
