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Customer service Quote by Tony Hsieh

“Hopefully 10 years from now people won't even realize we…” quote by Tony Hsieh — Download Open image

“Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.”

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Customer service Customers Hopefully People Realizing Selling Selling shoes Shoes Thinking Years

More by Tony Hsieh

Things are never as bad or as good as they seem.

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After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually…

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Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

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If I was going to go into an office I wanted it to be with people I would choose to be around even if…

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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able…

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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term…

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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines,…

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Problems are just mile markers. Each one we pass means we've gotten better.

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I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves…

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“that your business can avoid making some of the same ones. 7. You want to figure out the right balance of profits, passion, and…

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Explore all 99 Tony Hsieh quotes

More Customer service quotes

“The police ultimately pay the price for poor customer service when citizens become fearful of them.”

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To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,…

Matt Mickiewicz

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Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…

Stewart Butterfield

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Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

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“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!”

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Customer-centricity should be about delivering value for customers that will eventually create value for the company.

Robert G. Thompson

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Alright look, our policy is, if for any reason you're not completely satisfied, I hate you.

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The best feature of a product should really be the customer service.

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“Customer service is greatly impacted by whether or not employees enjoy working with each other. Its important that employees enjoy working with each other…

Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

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Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

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Most customer service people are great. It's that one customer service person from hell that drives me crazy!

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Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables…

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Browse all 330 Customer service quotes