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Brands Quote by Tony Hsieh

“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.” quote by Tony Hsieh
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“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.”

Tony Hsieh

About This Quote

Source Interview: Zappos Culture Talk, 2010

A strong culture leads to excellent service automatically.

In simple terms: Good culture drives service quality.

Key Takeaway

Build culture first.

Themes

business customer service culture

Mood

motivational pragmatic

Type

business inspirational

When to use this quote

  • retail
  • hospitality
  • startup growth
  • employee training
  • customer experience

Key Concepts

organizational behavior brand loyalty

Questions to Reflect On

  • How does culture influence employee behavior?
  • What metrics show cultural impact?
A Different Perspective

Culture alone may not guarantee success without execution.

3.1 out of 5 (4 ratings)

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