If I was going to go into an office I wanted it to be with people I would choose to be around… — Tony Hsieh Copy Share Image
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a… — Tony Hsieh Copy Share Image
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best… — Tony Hsieh Copy Share Image
If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to… — Tony Hsieh Copy Share Image
If there are too many competitors, even if you're the best it's a lot harder to win. — Tony Hsieh Copy Share Image
If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can… — Tony Hsieh Copy Share Image
Don't play games that you don't understand, even if you see lots of other people making money from them. — Tony Hsieh Copy Share Image
It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you… — Tony Hsieh Copy Share Image
If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute… — Tony Hsieh Copy Share Image
I think the most important thing is just if you hire people whose personal values match the corporate core values - and… — Tony Hsieh Copy Share Image
A lot of people realize "I don't have to work in this job that I'm miserable at every year, or every day,… — Tony Hsieh Copy Share Image
My advice is to stop trying to "network" in the traditional business sense, and instead just try to build up the number… — Tony Hsieh Copy Share Image
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy. — Tony Hsieh Copy Share Image
After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually… — Tony Hsieh Copy Share Image
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.… — Tony Hsieh Copy Share Image
If I was going to go into an office I wanted it to be with people I would choose to be around even if… — Tony Hsieh Copy Share Image
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able… — Tony Hsieh Copy Share Image
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. — Tony Hsieh Copy Share Image
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term… — Tony Hsieh Copy Share Image
Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there. — Tony Hsieh Copy Share Image
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines,… — Tony Hsieh Copy Share Image
Problems are just mile markers. Each one we pass means we've gotten better. — Tony Hsieh Copy Share Image
I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves… — Tony Hsieh Copy Share Image
“that your business can avoid making some of the same ones. 7. You want to figure out the right balance of profits, passion, and… — Tony Hsieh Copy Share Image
