Business Quote by Tony Hsieh
“Zappos is a customer service company that just happens to sell shoes.”
About This Quote
Source Interview: Zappos CEO, 2010
Zappos prioritizes exceptional customer service, treating it as its core identity, with product sales being secondary.
In simple terms: Customer service is Zappos' main focus, not just selling shoes.
Key Takeaway
Focus on service, not just product.
Themes
customer service
business philosophy
brand identity
Mood
enthusiastic
inspirational
Type
business
leadership
When to use this quote
- training programs
- customer feedback loops
- brand storytelling
- service innovation
Key Concepts
customer experience
company culture
service design
employee empowerment
Questions to Reflect On
- How can a company balance service excellence with product quality?
- What metrics best capture service success?
A Different Perspective
Neglecting product quality can hurt long‑term trust.
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![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)