Actually Quote by Timothy Noah
“Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.”
About This Quote
Source Article: “The Death of Customer Service” by Timothy Noah, 2015
Customer service still exists but is often outsourced, making it feel impersonal and distant.
In simple terms: Service is hidden in call centers.
Key Takeaway
Recognize and value the human element behind outsourced support.
Themes
customer service
outsourcing
communication
Mood
cautious
critical
Type
observational
analytical
When to use this quote
- business strategy
- customer experience
- call center management
Key Concepts
globalization
technology
human touch
Questions to Reflect On
- How does outsourcing affect customer loyalty?
- What can companies do to humanize remote support?
A Different Perspective
Outsourcing can reduce quality and accountability.
