The easier it is to do something, the harder it is to change the way you do it. — Steve Wozniak Copy Share Image
When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Copy Share Image
If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman Copy Share Image
You are the person who determines what you do. That's a big responsibility. Make the most of it. — Ron Kaufman Copy Share Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman Copy Share Image
The bottom line is a by-product of taking care of your main product - your customers. — Ron Kaufman Copy Share Image
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back. — Leon Leonwood Bean Copy Share Image
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change… — Harvey Mackay Copy Share Image
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide… — Ron Kaufman Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll… — J. W. "Bill" Marriott, Jr Copy Share Image
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their… — Mac Anderson Copy Share Image
Employees are the key to your success with customers. Treat them well! — Ron Kaufman Copy Share Image
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty. — Charles Fillmore Copy Share Image
Testimonials describe what has been, and are a promise of what is to come. — Ron Kaufman Copy Share Image
