Bottom Quote by Ron Kaufman
“The bottom line is a by-product of taking care of your main product - your customers.”
About This Quote
Source Book: The Service Profit Chain by James L. Heskett, W. Earl Sasser, and Leonard A. Schlesinger, 1997
Focusing on customers creates value that ultimately reflects in financial results.
In simple terms: Take care of customers, profit follows.
Prioritize customer experience.
Themes
Mood
Type
When to use this quote
- product development
- customer support
- sales strategy
- brand loyalty
Key Concepts
Questions to Reflect On
- How can you measure the impact of customer care on profit?
- What internal changes support better customer service?
Neglecting internal processes can undermine customer satisfaction.