Customer Quotes by Ron Kaufman

When the customer makes contact, he does not want a quote. He wants a commitment.

— Ron Kaufman

Developing great employees attracts great customers.

— Ron Kaufman

Employees are the key to your success with customers. Treat them well!

— Ron Kaufman

Give your customers what they want today, and help them see tomorrow.

— Ron Kaufman

Good customers want good quality service. Great customers want it even more.

— Ron Kaufman

Enthusiastic service providers create enthusiastic customers.

— Ron Kaufman

Silent customers can be deadly. Encourage them to complain.

— Ron Kaufman

If your customers are demanding, be thankful.

— Ron Kaufman

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects…

— Ron Kaufman

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

— Ron Kaufman

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

— Ron Kaufman

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets…

— Ron Kaufman

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

— Ron Kaufman

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers…

— Ron Kaufman

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to…

— Ron Kaufman

The first step to delighting your customers is being there when they need you.

— Ron Kaufman

Your profits reflect the success of your customers.

— Ron Kaufman

If you were a customer, would you come back to buy your products or services?

— Ron Kaufman

If your customers have to ask you for it, you haven't been thinking far enough ahead.

— Ron Kaufman

No one ever delighted a customer by being 'good enough'.

— Ron Kaufman

What does your product really mean to the people who buy it?

— Ron Kaufman

If you turn your back on a customer, you turn your back on success.

— Ron Kaufman

To see like a customer, be like a customer.

— Ron Kaufman