Susan Ward

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time…

— Susan Ward

Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys…

— Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing…

— Susan Ward

I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.

— Susan Ward

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is…

— Susan Ward

Lower prices are not service; they're just lower prices.

— Susan Ward

Be helpful - even if there's no immediate profit in it.

— Susan Ward

“The Best Men are like the ocean: They lure you in quietly and drown you. And if you are really lucky you…

— Susan Ward

We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an…

— Susan Ward

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are…

— Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff…

— Susan Ward

Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a…

— Susan Ward