Answers Quote by Susan Ward
“Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.”
About This Quote
Source Business guide: Customer service best practices, 2017
Ensure calls are always answered via forwarding, staff, or services to maintain professionalism.
In simple terms: Never let calls go unanswered.
Key Takeaway
Implement reliable call handling systems.
Themes
customer service
business operations
communication
Mood
practical
professional
Type
guide
instructional
When to use this quote
- small businesses
- call centers
- remote teams
Key Concepts
service quality
reliability
automation
Questions to Reflect On
- What affordable solutions exist?
- How to measure response effectiveness?
A Different Perspective
Cost of staffing may be high.
