Customer service Quote by Michael E. Porter

“That’s the heart of this entire concept. Clients do not buy ‘things’. They buy the experiences that those ‘things’ are able to deliver. And,…

— Cindy Barnes

“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”

— Oscar Auliq-Ice

People, materials, facilities, money, and time are the resources available to us for conducting our business. By applying our skills, we turn these resources…

— David Packard

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

— Tom Peters

Businesses want to think in terms of categories. Consumers want us to think in terms of their needs.

— Clayton Christensen

“Value is based on perception, availability, necessity and desire.”

— Steven Redhead

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all…

— Bhavish Aggarwal

“Therefore we need to clearly understand an important concept: a good product or service is a customer retention tool.”

— Allan Dib

“These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with…

— Robert Spector

“Profitability. Growth. Quality. Exceeding customer expectations. These are not examples of values. These are examples of corporate strategies being sold to you as values.”

— Stan Slap

Ideas are cheap and abundant; what is of value is the effective placement of those ideas into situations that develop into action.

— Peter Drucker

In companies, there are three activities that should be labeled better. First there is the "CORE" which is the thing the company does that…

— Lewis Schiff