Business Quote by Marilyn Suttle
““Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.””
About This Quote
Source Speech: Customer Service Training, unknown date
Complaining customers provide valuable feedback; thanking them shows respect and encourages loyalty.
In simple terms: Thank complainants, improve service.
Show genuine appreciation for feedback.
Themes
Mood
Type
When to use this quote
- retail
- hospitality
- online support
- product development
Key Concepts
Questions to Reflect On
- How can you turn a complaint into a service improvement?
- What tone shows sincerity when thanking a complainant?
Not all complaints are constructive; some may be venting.