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Business Quote by Marilyn Suttle

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.” quote by Marilyn Suttle
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““Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.””

Marilyn Suttle

About This Quote

Source Speech: Customer Service Training, unknown date

Complaining customers provide valuable feedback; thanking them shows respect and encourages loyalty.

In simple terms: Thank complainants, improve service.

Key Takeaway

Show genuine appreciation for feedback.

Themes

customer service feedback loyalty

Mood

appreciative professional

Type

advice motivational

When to use this quote

  • retail
  • hospitality
  • online support
  • product development

Key Concepts

empathy communication continuous improvement

Questions to Reflect On

  • How can you turn a complaint into a service improvement?
  • What tone shows sincerity when thanking a complainant?
A Different Perspective

Not all complaints are constructive; some may be venting.

3.2 out of 5 (9 ratings)

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