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Business Quote by Marilyn Suttle

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.” quote by Marilyn Suttle
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““After each customer interaction, notice if you gave them a “happy to see you” kind of experience.””

Marilyn Suttle

About This Quote

Source Training manual: Customer Service Excellence, 2021

Creating a warm, welcoming atmosphere improves client satisfaction and loyalty.

In simple terms: Make customers feel welcomed.

Key Takeaway

Greet each client warmly.

Themes

customer service empathy experience

Mood

positive professional

Type

guideline motivational

When to use this quote

  • retail
  • call centers
  • hospitality
  • online support

Key Concepts

psychology human interaction

Questions to Reflect On

  • How can you personalize greetings without seeming forced?
  • What small gestures make a big impact?
A Different Perspective

Some cultures may view overt friendliness as insincere.

2.4 out of 5 (4 ratings)

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