Business Quote by Marilyn Suttle
““When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.””
About This Quote
Source Article: Customer Service Excellence, Marilyn Suttle, 2018
Avoid the fastest shortcut; instead put in extra effort to genuinely serve customers, which builds loyalty.
In simple terms: Take time to truly help customers.
Key Takeaway
Prioritize genuine service over speed.
Themes
customer service
effort
loyalty
quality
Mood
thoughtful
motivational
Type
business
inspirational
When to use this quote
- retail
- call center
- online support
- client consulting
Key Concepts
service mindset
extra mile
customer empathy
Questions to Reflect On
- How can you measure the impact of extra effort?
- When is speed more important than depth?
A Different Perspective
Speed can sometimes be necessary in emergencies.
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![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)