Bad service Quote by Larry Winget
““Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the truth. If you aren’t willing to speak up, then you are an accessory to the crime. You can’t ignore bad service and expect it to get better. Behavior that is ignored will be repeated. Next time you get bad service, speak up. Remember: it’s your money you are defending – money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for all of us.””
About This Quote
Source Speech: Business Seminar, Larry Winget, 2015
Customer service improves only when people voice complaints; silence enables poor service to persist.
In simple terms: Speak up about bad service to drive change.
Key Takeaway
Raise complaints promptly.
Themes
customer service
accountability
consumer rights
Mood
assertive
motivational
Type
advice
call‑to‑action
When to use this quote
- online reviews
- direct complaints to company
- public advocacy
Key Concepts
feedback loops
social media influence
corporate responsibility
Questions to Reflect On
- How can you effectively amplify a complaint?
- What channels yield the most impact?
A Different Perspective
If many complain, companies may ignore individual voices.
