Back Quote by Oscar Munoz
“It is important that we win back the trust of employees first, then customers.”
About This Quote
Source Speech: Corporate Leadership Forum, 2015
Trust must be earned from employees before customers will follow.
In simple terms: Earn employee trust first.
Key Takeaway
Build internal trust before external.
Themes
leadership
trust
customer relations
Mood
reflective
strategic
Type
advice
leadership
When to use this quote
- employee onboarding
- customer service
- brand rebuilding
Key Concepts
organizational behavior
reputation management
Questions to Reflect On
- How do you measure employee trust?
- What steps rebuild trust quickly?
A Different Perspective
Ignoring employee trust can erode brand loyalty.
