Customer Quotes by Oscar Munoz

I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.

— Oscar Munoz

Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this…

— Oscar Munoz

For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do…

— Oscar Munoz

Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to…

— Oscar Munoz

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

— Oscar Munoz

Everyone eventually matches or leapfrogs everyone else.

— Oscar Munoz

If I have any strength that would be considered above average, it is that I can read people.

— Oscar Munoz

This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a…

— Oscar Munoz

Communication and communication strategy is not just part of the game - it is the game.

— Oscar Munoz

I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic…

— Oscar Munoz

United's 2015 earnings were one of the best in the company's history.

— Oscar Munoz

I think my reaction to most issues is to get the facts and circumstances.

— Oscar Munoz

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

— Oscar Munoz

At United, I will dedicate myself to making our airline flyer-friendly.

— Oscar Munoz

Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period.

— Oscar Munoz