I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control… — Oscar Munoz Copy Share Image
At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Copy Share Image
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. — Oscar Munoz Copy Share Image
I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing… — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense. — Oscar Munoz Copy Share Image
At United, I will dedicate myself to making our airline flyer-friendly. — Oscar Munoz Copy Share Image
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Copy Share Image
