I tell my employees that we're in the service business, and it's incidental that we fly airplanes. — Herb Kelleher Copy Share Image
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew. — Herb Kelleher Copy Share Image
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground. — Herb Kelleher Copy Share Image
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked… — Herb Kelleher Copy Share Image
Southwest isn't a 'This is my job, that's your job' kind of company. Being successful is our job, and we're willing to… — Herb Kelleher Copy Share Image
I don't really have any peeves, and I fly other carriers a good bit. My experience has been good in terms of… — Herb Kelleher Copy Share Image
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per… — Herb Kelleher Copy Share Image
We turned our planes around after landing and got them off again in 20 minutes back in the early days; 15 minutes… — Herb Kelleher Copy Share Image
In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance… — Herb Kelleher Copy Share Image
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher Copy Share Image
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right. — Herb Kelleher Copy Share Image
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. — Herb Kelleher Copy Share Image
As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I… — Herb Kelleher Copy Share Image
Sometimes you need a little courage too just to buck popular opinion. — Herb Kelleher Copy Share Image
I want to see Texas remain an entrepreneurial powerhouse in the United States. — Herb Kelleher Copy Share Image
You can't have a mid-life crisis in the airline industry because every day is a crisis. — Herb Kelleher Copy Share Image
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share Image
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest… — Herb Kelleher Copy Share Image
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries… — Herb Kelleher Copy Share Image
