Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share Image
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have… — Herb Kelleher Copy Share Image
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration. — Herb Kelleher Copy Share Image
Our people know that if they are sick, we will take care of them. If there are occasions of grief or joy,… — Herb Kelleher Copy Share Image
The more time I spend with our people, the more I find out about our business. — Herb Kelleher Copy Share Image
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew. — Herb Kelleher Copy Share Image
I've been asked a number of times what was my proudest accomplishment when I was still very active in the day-to-day affairs… — Herb Kelleher Copy Share Image
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part… — Herb Kelleher Copy Share Image
Your people come first, and if you treat them right, they'll treat the customers right. — Herb Kelleher Copy Share Image
You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a… — Herb Kelleher Copy Share Image
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people. — Herb Kelleher Copy Share Image
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has… — Herb Kelleher Copy Share Image
If you don't treat your own people well, they won't treat other people well. — Herb Kelleher Copy Share Image
In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance… — Herb Kelleher Copy Share Image
Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people… — Herb Kelleher Copy Share Image
Most people think of us as this flamboyant airline, but we're really very conservative from the fiscal standpoint. — Herb Kelleher Copy Share Image
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and… — Herb Kelleher Copy Share Image
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their… — Herb Kelleher Copy Share Image
We've always operated on the thesis that a company can have a personality, that people can be themselves, and be very successful… — Herb Kelleher Copy Share Image
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because… — Herb Kelleher Copy Share Image
I just always have felt that people should be natural in their behavior, that they should be able to derive enjoyment from… — Herb Kelleher Copy Share Image
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher Copy Share Image
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right. — Herb Kelleher Copy Share Image
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. — Herb Kelleher Copy Share Image
As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I… — Herb Kelleher Copy Share Image
Sometimes you need a little courage too just to buck popular opinion. — Herb Kelleher Copy Share Image
I want to see Texas remain an entrepreneurial powerhouse in the United States. — Herb Kelleher Copy Share Image
You can't have a mid-life crisis in the airline industry because every day is a crisis. — Herb Kelleher Copy Share Image
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share Image
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest… — Herb Kelleher Copy Share Image
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries… — Herb Kelleher Copy Share Image
