A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring… — Herb Kelleher Copy Share Image
Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning… — Herb Kelleher Copy Share Image
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground. — Herb Kelleher Copy Share Image
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked… — Herb Kelleher Copy Share Image
The more time I spend with our people, the more I find out about our business. — Herb Kelleher Copy Share Image
I've been asked a number of times what was my proudest accomplishment when I was still very active in the day-to-day affairs… — Herb Kelleher Copy Share Image
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people. — Herb Kelleher Copy Share Image
I don't really have any peeves, and I fly other carriers a good bit. My experience has been good in terms of… — Herb Kelleher Copy Share Image
We've always operated on the thesis that a company can have a personality, that people can be themselves, and be very successful… — Herb Kelleher Copy Share Image
I've always said manage in good times so that you're ready for the bad times. — Herb Kelleher Copy Share Image
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher Copy Share Image
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right. — Herb Kelleher Copy Share Image
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. — Herb Kelleher Copy Share Image
As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I… — Herb Kelleher Copy Share Image
Sometimes you need a little courage too just to buck popular opinion. — Herb Kelleher Copy Share Image
I want to see Texas remain an entrepreneurial powerhouse in the United States. — Herb Kelleher Copy Share Image
You can't have a mid-life crisis in the airline industry because every day is a crisis. — Herb Kelleher Copy Share Image
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share Image
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest… — Herb Kelleher Copy Share Image
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries… — Herb Kelleher Copy Share Image
