Airline Quote by Herb Kelleher

“Cheaper airline tickets from budget airlines have come at the expense of poor customer service.”

— Steven Magee

“Customer service tends to be bad on budget airlines.”

— Steven Magee

“Budget airlines often have serious customer service problems, overbooking of flights, rescheduling of passengers, lying about passenger refunds, delays and reliability issues.”

— Steven Magee

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average…

— Richard Branson

My experience bears out an adage about airlines: People almost always opt for convenience and price, even while complaining loudly about crowded planes and…

— James B. Stewart

In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for…

— Herb Kelleher

If anyone wonders why the airlines are not doing well it is because flying has been made such an unpleasant and degrading experience.

— Keith Henson

We’re in the Customer Service business—we just happen to provide airline transportation.

— Colleen Barrett

“I suspect the poor customer service at the budget airlines would be grounds for termination at the larger airlines.”

— Steven Magee

Airlines are very competitive.

— Lucio Tan

No one can make you serve customers well. That's because great service is a choice.

— Ken Blanchard

Good customers want good quality service. Great customers want it even more.

— Ron Kaufman