Airline Quote by Herb Kelleher
“We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.”
About This Quote
Source Corporate advertisement, United Airlines, 1990s
Emphasizes that low fares come with high service quality, based on statistical performance.
In simple terms: Low prices and great service go together.
Key Takeaway
Choose airlines that excel in both cost and service.
Themes
customer service
pricing
airline industry
Mood
informative
promotional
Type
advertising
business
When to use this quote
- booking flights
- comparing airlines
- customer feedback
- service training
Key Concepts
marketing
statistics
consumer satisfaction
Questions to Reflect On
- What factors truly define airline quality?
- How can airlines maintain service while lowering prices?
A Different Perspective
Metrics may not capture all customer experiences.
